Dillard's

I visited your Stony Point location on 12/26/23 at about 2:15pm. My shopping experience started out pleasant. My mother, grandmother and I bought four Brahmin bags. We were attended to and the sales associate was personable with great customer service. I then proceeded to the intimates department where I was again assisted by an engaged associate. She assisted me in the fitting room and with my purchase. Lastly, I came back around to the accessories before leaving. I noticed the sales assistant, Natellie, continuously walking away as I became closer to her. She even walked over to the other side of the counter to avoid interaction. She never spoke or asked if I needed help. As my mother and grandmother were standing by I said ‘excuse me, are these items on sale.’ She said very snarky, no and turned her head around to then walk away. I then said ‘well how are you today?’ She said, well you didn’t speak to me. She then began to name a few items in the area that were on sale, again as she is walking away. I was very turned off by her disposition and her smart remarks which were unwarranted. She is a sales associate in a department store which should specialize in customer service and assistance to anyone regardless of their race, creed or color. I believe Natellie should be retrained on how to approach and engage with any customer more appropriately and with a better attitude. (I received the store manager’s direct email from a manager on duty. I also emailed him directly and have yet to receive any feedback.)

Shopped in the home department today and Ava was amazing! Dillards is known for great service and she didn’t disappoint while helping me accomplish everything that I needed to redecorate my home. This store is a larger Dillards than I am used to and the selection was good with lots of special sales in cosmetics, purses and more. What I loved about this store was each department had professionals who were happy to help and have helpful conversations. I had two Cmas returns and it was simply painless. Well done to the leadership team—-you must have the secret sauce!!!